M365 Copilot, Outlook for Mobile reset
I was recently working with a customer enabling Copilot for their end users. After the Copilot license was assigned, it took several minutes to have Outlook for Windows, Word, PowerPoint, and Teams to have the Copilot option appear. However, the Outlook for Mobile app was taking longer.
As a first step (as always it seems like), the end user restarted the app and the phone, no luck. Then, following these steps to ‘reset’ the account, it all worked! The short answer is, the mobile app had to resync and bring down any changes from the O365 service.
Copilot enable for Outlook mobile: click the photo in the upper left, then the Settings gear in the bottom left. Then click the M365 account that's listed, then scroll down to the bottom and click Reset.
There you go, piece of cake. The end user was given full access to Copilot in the Outlook for mobile app.